We understand how important customer support is to your business. In particular we know dropshipping to the USA using Aliexpress can come up with a varied number of questions from potential and current customers. We’ve processed thousands of orders and have seen most questions that arise. We can help take care of your customer support for you.
We understand how important customer support is to a dropshipping business. In particular we know dropshipping to the USA using Aliexpress can come up with a varied number of questions from potential and current customers. We’ve processed thousands of orders and have seen most questions that arise. We can help take care of your customer support for you.
Sometimes our best service ideas come from our customers and the same may go from your customers, also. As a result we’ll always ensure awesome feedback, features and ideas are passed along to you for consideration (it could even be your next upsell, cross sell or downsell!).
We Provide Always On support and by the hour support so your customers never have to wait for a reply to their support ticket. Waiting 24-48 hours for a support request can seem like a life time when you’ve just placed an order with a company you only just found, so we tailor our speed of support to suit your business.
Sometimes things don’t go as smoothly as we’d all like. Sometimes people try to purchase a product and other upsells/downsells you may have tied in. We will direct these customers to where they need to be when fulfilling their order should they need the help. (HINT live support works well for things like these support requests!)
Live Chat rocks. Yes, we can provide you with a Live Chat agent to help with live chat requests for support. In particular these live chats work well on upsell pages to help customers who are unsure of the upsell offer.
Support is the life blood of an online business. Watch as your customer satisfaction rate grows when your support is awesome. If your support is currently non existent then you’re leaving money on the table.
Waking up on a Monday morning to process refunds isn’t the best way to start the day. We can take care of those for you. Common Refund platforms we work with are Stripe and Paypal. You simply let us know your refund parameters and we’ll do the rest.
We see these requests a lot – and it’s often down to poor packaging unfortunately. However, a simple procedure to ensure your customer gets satisfaction and you get to continue to win the sale. We’ve a procedure that helps with this.
It’s true and it’s the life blood of our business. We provide attentive first, second and even third line support (where needed) in order to make your work life that bit easier. After all, you don’t want to be working inside your support desk do you?
We've been managing support desks since January 2012 and understand the process well. If you wish to speak with us regarding your support issues fill in the form below and one of our representatives will be in touch very soon.